FAST & DISCREET SHIPPING AND BILLING

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FAQ

Our FAQ page answers the questions we hear most often. Find information about orders, shipping, returns, product recommendations, payment options, privacy, and customer support. We make it easy to ...

Orders are processed within 1-2 business days. Delivery time depends on your location and shipping method, but most orders arrive within 3-7 business days.
Yes, all orders are shipped in plain, unbranded packaging with no logos or product names visible on the outside. Your privacy is our priority.
Yes, all orders are shipped in plain, unbranded packaging with no logos or product names visible on the outside. Your privacy is our priority.
Yes. Every order appears as "SP LU.com" on your statement. Vague, boring, and completely uninteresting to anyone who happens to be scrolling past. Discreet on paper, so the only person who needs to know what you purchased is you.
Yes. Every order appears as "SP LU.com" on your statement. Vague, boring, and completely uninteresting to anyone who happens to be scrolling past. Discreet on paper, so the only person who needs to know what you purchased is you.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our website or the carrier's website.
Shipping costs depend on your location and order value. We offer free shipping on orders over $75 within the US. International shipping rates are calculated at checkout.
We offer a 30-day return policy for unopened, unused products. Because of the intimate nature of what we carry, items need to be unopened, unused, unworn, and still in their original packaging with tags intact.
Head to our returns page and click "Submit a Return". Follow the prompts. The site will give you your return authorization and shipping instructions. Pack the item and send it our way.
Found something you'd rather have? Easy swap. Head to our returns page and click "Submit a Return". From there, choose "Exchange" instead of a "Return", then pick the product you want in its place. The site walks you through the rest.
Then it's not the one, and that's okay. Never fake it. You have 90 days to send it back, thanks to our 90-Day Love-It Guarantee. Choose an exchange, store credit, or a Love Unlimited gift card, and find something that actually clicks.
Nothing kills the mood like a toy that quits on you. If something stops working, we'll take care of it. Every product we carry is covered by a 1-year warranty from the date of delivery. If it stops working the way it should, and it isn't from drops, damage, or use outside the instructions, we'll make it right with a replacement, store credit, a gift card, or an exchange.
That depends on the state of your purchase... Still sealed? If it's unopened and unused in its original packaging, we'll refund you to your original payment method, minus shipping and handling. Already opened it? Then we'll set you up with store credit, a Love Unlimited gift card, or an exchange for something that suits you better. We can't resell opened intimacy products for health and safety reasons, so a cash refund isn't on the table. We know you get it. Either way, no awkward explanations required.
As soon as your return lands and passes a quick check, your refund goes back to the card you paid with, minus shipping and handling. Banks move at their own pace, so give it 7 to 14 days for the funds to appear in your account.
Yes, all our products are made from body-safe materials including medical-grade silicone, ABS plastic, and stainless steel. We never use harmful materials like phthalates or BPA.
Clean your products with warm water and mild soap after each use. Store in a cool, dry place. Avoid using harsh chemicals or abrasive cleaners that could damage the materials.
You earn points for every purchase, product reviews, social media follows, and referrals. Points can be redeemed for discounts on future purchases.
Points can be redeemed at checkout. Simply log into your account, add items to your cart, and apply your points during the checkout process.
Absolutely. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent.